A clear course from first call to launch
No jargon, no surprises and no disappearing developers. Here's exactly what happens when you work with us, and what you can expect at every stage.
Discovery call
A relaxed conversation, in person, on the phone or by video, about your business, customers, competitors and goals. We'll ask what's working now, what isn't and what you'd like your website to achieve.
- Understanding of your goals
- Recommendations and options
- A clear, fixed quote in writing
Planning
Once you're happy to go ahead, we plan the website structure: which pages you need, what goes on each one and how visitors will move through the site. We'll also research the searches your customers use, so every page has a purpose.
- Sitemap and page plan
- Keyword research
- Content plan and checklist
Design
We design your key pages, usually the homepage and a typical inner page, and share them as real, clickable previews. You give feedback, and we refine the design until it's right. Your first two rounds of amendments are always included.
- Homepage and inner page designs
- Mobile and desktop previews
- Two rounds of amendments
Content
We gather your text, photos, logos and other content. If you'd like help, we can write or edit your copy, source quality images or arrange photography. Good content is the biggest factor in how quickly a project moves.
- Final page content
- Optimised images
- SEO titles and descriptions
Build & test
We hand-build your website, add all your content and test it thoroughly: on phones, tablets and desktops, in every major browser, with keyboards and screen readers, and with speed and SEO tools.
- Fully built website on a preview link
- Accessibility and speed testing
- Forms and tracking tested
Launch
When you're happy, we launch. We handle the domain, hosting, SSL, redirects from any old site, Google Search Console and analytics, then check everything again once it's live.
- Live website
- Search Console and analytics set up
- Redirects and sitemap submitted
Training & handover
We show you how to make simple updates yourself, if you'd like to, and give you clear documentation. You'll own your website and have access to everything.
- Training session
- Documentation
- All logins handed over
Care & growth
Launch is just the start. With a care plan, we keep your site secure, updated and backed up, make changes when you need them and help you keep improving your results.
- Hosting, backups and security
- Monthly changes and reports
- Ongoing SEO on the Growth plan
What you can always expect from us
- A fixed price. Agreed in writing before any work starts. No surprise bills.
- A reply within one working day. To every email, call and message.
- Plain English. We'll explain options and decisions clearly.
- Ownership. Your website, content and domain are yours.
- No lock-in. Care plans are rolling monthly. Stay because it's working.
- Honesty. If something isn't worth doing, we'll say so.
Questions about our process
How involved do I need to be?
As much or as little as you like. We need your input at the discovery stage, feedback on the designs and help gathering content. Beyond that, we handle the details and keep you updated.
How do you take payment for projects?
Usually a 50% deposit to book your project in, with the balance due on completion before launch. Larger projects can be split into stages. Everything is agreed in writing up front.
What if I want changes after launch?
Small changes are included in our Business and Growth care plans. Larger changes are quoted separately, and we always agree the cost before starting.
Can we work together remotely?
Yes. You don't need to meet in person if you'd rather not. We use video calls, email and shared preview links throughout.
Ready to get started?
Book a free, no-obligation discovery call and we'll talk through your ideas.