Frequently asked questions
Everything you might want to know about working with us. Can't find your answer? Just ask, we're happy to help.
Getting started
How do I get started?
Just get in touch. We'll arrange a short, friendly chat about what you need, then send a clear written quote.
Do you work with clients outside Wiltshire?
Yes. We're based in Devizes, but we work with clients across the UK using video calls, email and shared previews.
Do you work with start-ups?
Yes. We enjoy helping new businesses launch with a professional presence, and we'll recommend a sensible starting point that can grow with you.
Do you work with charities and community groups?
Yes. We build websites for charities, sports clubs, community groups, village halls and local events, as well as businesses. See websites for charities, clubs and community groups.
Can you build a website for a freelancer or sole trader?
Yes. We build for one-person businesses: freelancers, consultants, tutors, therapists, makers and creatives. A simple, professional site with a portfolio and a clear way to get in touch is often all you need.
Who will I be dealing with?
The people designing and building your website. No account managers, no middlemen.
Websites
How much does a website cost?
Every website is quoted individually after a chat about your needs, and the quote is fixed once agreed. As a guide, most small business websites cost £1,200 to £3,500. Our pricing page explains what affects the cost.
How long does a website take?
Most small business websites take four to six weeks. Larger and e-commerce sites can take eight to twelve weeks.
Do you use templates or page builders?
No. We design and hand-build every site, which makes it faster, more distinctive and easier to optimise.
Will my website work on mobile phones?
Yes. Every site is designed mobile-first and tested on real devices.
Will I be able to update my website?
Yes, if you'd like to. We can set up simple editing for the content you change most, or handle updates for you on a care plan.
Will I own my website?
Yes. Once paid in full, the website and its content belong to you, and your domain is always registered in your name.
Can you write the content?
Yes. We can write or edit your copy so it's clear, persuasive and search-friendly, and source imagery or arrange photography.
Is my website accessible?
Every website we build is designed and tested to WCAG 2.2 AA. See accessible web design.
SEO and marketing
Will my website appear on Google?
Every site includes SEO foundations: fast code, proper structure, schema markup, titles and descriptions, and a sitemap submitted to Google. For competitive searches, ongoing SEO helps you climb further.
Can you guarantee first place on Google?
No one can honestly guarantee rankings. We promise honest, effective work and clear reporting.
How long does SEO take?
Quick wins can appear within weeks. Strong rankings in competitive markets usually take three to six months of consistent work.
Do you run Google Ads?
Yes. See our pay-per-click service. Your ad account is always set up in your name.
Care, hosting and support
How much are your care plans?
Essential is £25 a month, Business £55 a month and Growth £110 a month. Compare the plans.
Is there a contract?
No. Care plans are rolling monthly with 30 days' notice.
Can you look after a website you didn't build?
Yes, after a quick review to check it's in good shape.
What happens if my website goes down?
We're alerted automatically by our monitoring and start investigating straight away.
Do you provide email?
We set up professional email with Microsoft 365 or Google Workspace. See business email.
Payments and terms
How do payments work?
Website projects are usually 50% deposit and 50% on completion. Care plans are paid monthly in advance. See our terms of business.
Are there any hidden costs?
No. Your quote sets out exactly what's included. Ongoing costs such as hosting and domain renewal are explained up front.
What if I'm not happy?
Tell us. We include amendment rounds at each design stage and we'll always work with you to put things right.
Still have a question?
Get in touch and we'll reply within one working day.